The Ritz-Carlton Spa New York, NoMad

I chose Ritz-Carlton Spa for self care day and have no regrets! Definitely my favourite place from now on. Camille did great massage that left me very relaxed and stress free. Best of the best ! I had facial with Natalia as well and was impressed of her knowledge. She helped me to choose the right treatment specifically for my skin and explained every step ahead. I left refreshed , glowing and definitely happy ! So professional, starting from the reception desk to all service they are providing. Good quality products and great environment. Definitely worth it and will be back soon.

Disappointing Spa Experience at Ritz-Carlton Nomad. As a frequent guest of Ritz-Carlton properties, I was expecting a much higher standard of service and amenities. To start, the massage itself was subpar. The prices listed on their menu online does not match the price that they will charge you. I don't mind paying for a good massage, and if you are going to splurge don't do it here, because there are better hotel spas in the city for that. The walls in the treatment room were far too thin, and I could hear the front desk spa staff talking loudly throughout the entire 90-minute session. This lack of privacy and tranquility severely impacted the experience, especially for a treatment that’s meant to be relaxing and restorative. Additionally, I noticed there were no shampoo or body wash available in the men’s shower, which is an essential part of the experience, especially at a hotel of your caliber. The hair brushes were not wrapped or sanitized, which made me feel uncomfortable using them. Furthermore, I found the amenities in the lounge to be very minimal compared to other spas I have visited. Typically, at high-end spas, guests are offered multiple cups of tea throughout their visit, but here I was only given one after asking. This lack of attention to detail was surprising and quite disappointing. Just as FYI the co-ed lounge is tiny and if there are multiple couples you will feel uncomfortable (as if you are waiting at a doctor's office). I believe in providing feedback so that service can be improved, and I hoped by sending an email to the spa directly they would take these points into consideration and I would be contacted (haven't heard from anyone).

The back massage I received from Thaddeus ranks among the finest I've ever enjoyed. Their wellness area, offering serene relaxation both before and after the treatment, is truly remarkable and their Diptyque cosmetics transfer in another realm. It's hard to believe that bustling NYC is just meters away. Kudos to Nana for his exceptional and attentive service. PS: Apologies for using my mobile to take the photos; fortunately, I was the sole occupant at the time, so I didn't disturb anyone! :-)

Perfectly relaxing, indulgent, calming experience at this lovely gem of a spa. Absolutely outstanding massages from Eleanora and Anna, and a fellow guest raved about her facial from Courtney. Alba was a magnifcent attendant - the perfect balance of there-when-you-need-her but not ever-present. The spa is a splurge, but worth every penny. We loved that the spa was quiet yet had lovely amenities. Will definitely be back!

My partner and I had an incredible first visit to the Spa at the Ritz-Carlton No Mad to celebrate our anniversary. Elizabeth and Imani made booking our services effortless and stress free, setting the tone for a perfect day. From the moment we arrived, Michelle at the front desk welcomed us warmly, making check-in smooth and offering us a comforting cup of tea. Jose gave me a thorough locker room tour while Michelle showed my partner around, ensuring we had everything we needed for an unforgettable experience. Nana was also an absolute delight—friendly, hospitable, and a joy to chat with. He really added to the experience. The facilities and locker rooms were the best we have ever experienced—well-maintained, tranquil, and like a separate oasis in the heart of the busiest city in the world. My partner couldn’t stop raving about her treatment with Gordona, calling the scrub, back massage, and scalp conditioning absolutely heavenly. I had my first-ever facial with Tara, and it was the best spa treatment of my life. I’d give her 10 stars if I could! She made the experience so relaxing and shared valuable skincare advice after a detailed skin analysis. My partner’s facial with Natalie was just as amazing—she loved how Natalie helped her better understand her skin. If you’re considering the best facial of your life, Tara and Natalie are the ones to book. And for an unforgettable massage and treatment, Gordona is incredible. The experience was amazing from start to finish, and we can’t wait to return!