StudioMD

The BEST customer service ever. I called for an inquiry and Jaylin was so warm and helpful! Answered all of my questions and set me up with an appointment same day! 10/10 would recommend! Definitely feel like a valued client.

This place happens to be close to where I live so I tried their hydra facial. It was not my first time getting this treatment, but literally the whole facial lasted 10 mins, it felt rough, and my skin looked irritated. I never write bad reviews but as someone who works in dermatology, this is just not acceptable. I was looking forward to this but personally, I would never come back here. I called them and they offered me a refund for 2/3 package I bought online but they should really have refunded me the whole thing out of courtesy. Just bad business and customer service overall. So disappointed.

Bad scheduling. I made an appointment days in advance and received numerous reminders of my appointment time. 40 minutes before the actual appointment, I got a text asking if I can come in 45 minutes later than scheduled. I could not due to childcare arrangements. I asked what time they advise I come in, they said 45 minutes later, then said they could not guarantee timing at all. They offered a virtual consultation instead, which did not work for me as I was on the move. So I had to cancel this appointment, which I made 10 days prior, on a last minute notice.

Poor customer service, and the treatment didn’t work at all. Went to get a mole removed and the technician jabbed me with local anesthetics without much warning, which was fine. Then she started using the mole removal laser immediately, again without warning, which was quite painful. She said “it’s not supposed to hurt” and continued with the treatment. Only after the procedure was over she told me it most likely won’t remove the mole and it will be discolored. So I paid $400 to sit through pain and I still have my mole. Do not recommend.

Dr Feng did an amazing job with Botox treatment on my face. It was my first time trying out Botox and I had a wonderful experience with Dr Feng. She is inherently skilled at it knows exactly how to administer Botox in all the right places and in all the right proportions.