Skinfinity Med Spa

I recently visited Skinfinity for a HydraFacial, as advertised. However, my experience was truly disappointing and appalling. Firstly, the HydraFacial machine they were using was off-brand and was malfunctioning throughout my facial. It was leaking throughout the entire session, all over my face and dripping to the point that the facialist had to use towels to wipe my face and neck and cover my shirt. She kept apologizing and stopping the facial. Additionally, the facial was supposed to include oxygen infusion and LED light therapy, neither of which was given. It is a clear case of false advertising, leaving me feeling misled and cheated out of what I paid for. However, what truly exacerbated the situation was the unprofessional and rude behavior of the owner. When I and the facialist raised my concerns, instead of offering an apology or attempting to rectify the situation, the owner proceeded to argue with me. She was dismissive and made obscene comments. When asked what could be done to address the issues, the owner responded with, "Well, what do you want me to do?" She argued with me, claiming the machine had just been fixed. This lack of accountability and refusal to take responsibility for their establishment's shortcomings is simply unacceptable. This is not the first time the owner has acted unprofessionally. I've gotten microneedling done here before, where she argued and behaved repugnantly over a tip. Overall, my interaction with Skinfinity was distasteful and deeply unprofessional. I strongly advise anyone considering visiting this establishment to avoid it altogether. There are plenty of other reputable spas that uphold professional standards and provide quality services, and this is certainly not one of them. I also want to note that this establishment uses two names to conduct business--It also goes by Alea Aesthetics Medical Spa.

What’s so hard about learning to put your emotions aside to get customer satisfaction. I didn’t even get a chance to open the door before Olga started arguing with me that I’m late for my appointment. As if she was my mom or something, worst of all, she discharged me after bringing me into the office. Complaining that she has a customer to tend to after me. Didn’t care to do any service, put her own emotions before mine and sent me back out the office. Said she’ll never do my service again and ultimately wasted my time. Karen really needs to get a mental health check up before seeing any other customers. I’m worried she may use annoyance one day and harm a patient.

I’ve been a member of Skinfinity Med Spa for a while. And I really impressed by such a professional n very kind stuff! Aidana is the most talented skincare expert I’ve ever been to! I had a deep acne issues n nothing was working to fix those breakouts until I had a facial with her! It was such a great experience. I’m very happy with the results n definitely recommend her!

There was no extractions included in the facial, this is not a typical Hydrafacial, left with a greasy face with all the blackheads still there. The machine didn’t seem to work. Feels like a total waste of money and time!

I have my laser hair removal done very effective. The aesthetician was very gentle, paid attention to all details. Highly recommend!!!