Silver Mirror Facial Bar - Flatiron

I’ve loved getting facials here for the last few months! The space is always impeccably clean with good energy so you feel comfortable and relaxed. Cilene is incredibly thoughtful with her recommendations, tailoring everything to my specific skin needs. I always leave feeling refreshed, and my skin looks and feels amazing every single time. Highly recommend!

I’ve been going to Cory for a couple months now and I have loved every facial I’ve gotten. He explains the treatments clearly and simply so you always know what’s going on and he gives practical, personalized, and not-pushy suggestions (treatments, products or routine changes). One of the highlights of Cory’s facials though is the face massaging — any tension you had in your cheeks and jaws will melt away by the time he’s done. On top of it all, he’s just a lovely person. Highly recommend Cory!

I had a great appointment for a Seasonal Hydrating Facial with Tiara C. I thought the service was great and my skin looked amazing afterwards. Tiara is so friendly and clearly very knowledgeable as a practitioner. Throughout the facial she checked in with me and explained the purpose of each product she was using which I appreciated a lot. I will definitely be booking with her again and recommending Silver Mirror to all my friends!

Professional face spa…became a monthly member after one session…very relaxing and big space for guest to get there facials in peace. Many locations, face felt great and smooth after my treatment.

STAY AWAY AT ALL COSTS More detail below but tldr is I had an unfortunately uneducated and unskilled esthetician who scarred my nose but blamed it on me. I tried to contact management because I hate to leave a negative review based on one poor experience, but it is also clear that there is no accountability because the front desk refused to give me a manager contact for feedback, and told me to just complete the satisfaction survey. This was hands down the worst facial I have received in the past 20 years of regular facials. My current skincare routine happens to not include toner at the moment because I haven’t found one yet that works for me. The esthetician started off by asking about my current routine which includes hyaluronic acid, brightening serums, retinol (which I stopped for two weeks prior to my facial), vitamin c, moisturizer, sunscreen, the whole nine yards. She scolded me for not using toner, and proceeded to spend the entire facial telling me how bad it was that I didn’t use toner. She blamed the cleanser not working well enough because I didn’t use toner. She blamed her unskilled extractions on me not using toner. She blamed the facial not really working because I didn’t use toner. She proceeded to shame me for not using toner a total of ten times during my facial, and had the audacity to push a toner sale on me at the end. This was easily the worst, most painful extraction of my life. Tears were streaming down by face and she wouldn’t stop, as she was too busy telling me that my face was really red because I wasn’t using toner (as you can imagine, the redness and bleeding was actually from improper extractions). I have significant chunks of skin that were removed from my nose. Anyone who has experienced a professional facial knows that this kind of damage is not acceptable nor normal in any situation. I am happy to share additional feedback as well as the esthetician’s name for anyone who would like to avoid the same mistake, but I won’t shame them as they tried to do to me.