Pure Relax Spa

went with friends and overall great experience- clean, friendly, calming and great vibes. I got the 30 min body message and it hit the spot 10/10!! deff recommend!

This place located on the same street as my dance studio and 1 min away from it. I went there last night bc I had terrible neck and shoulder stiffness from desk work. The manager was very nice. I originally chose 30 min massage. And my masseuse suggested that I do 45 min so that I can use extra time for my neck and shoulder. But the masseuse massaged other areas of my body. I kept asking, “neck and shoulder please” at least 5 times. She said, “ok ok later later” and she didn’t give a massage for neck and shoulder. Now she says it’s out of time and it’s already 45 min, and I should extend it to 60 min! And she pretended that she didn’t understand English while she was commenting with me in English. The manager came in and understood the situation and gave me a very nice 5 min massage for each side of my shoulder and neck. I appreciated that she accommodated me instead of arguing with me. But now I woke up this morning and neck and shoulder tightness is still there. If I had 45 min of massage for shoulders and neck then id have felt much better this morning. This doesn’t help my productivity for work. I went there and paid to feel better and take care of my shoulders and neck. I paid for 45 min massage plus tips. I feel that I deserve to get my money back or a free 30 min massage. I liked everything else. The place was clean and has a good vibe. It’s sad that I have rate only 3 stars because of one dishonest masseuse at this place. And thank you for your response but your website contact section is broken and I’m not able to find out your number or email address. I just called the location but I was told she doesn’t understand English and she’s just there to take an appointments. Can you please let the Broadway location know if I come in, they can give me your contact information. Thank you and appreciate your help. I am stopping by the location later today.

I had an awful experience here. I came in expecting a relaxing massage, but instead, I left with painful abrasions and severe irritation on my back. The therapist was far too rough, despite me mentioning my discomfort multiple times. Instead of adjusting their technique, they continued with excessive pressure, which resulted in visible marks and lingering pain. To make matters worse, when I brought up my concerns afterward, the staff was dismissive and unhelpful. A massage should never leave someone feeling worse than when they arrived. I strongly advise against coming here if you value your well-being and a professional experience.

I had a massage here yesterday. This spa is no frills ,but clean and efficient. The massage I received was exactly what I needed--the perfect amount of deep pressure, and she work so hard! They also used cupping and hot stones. Fantastic value for the money, amazing staff! I will absolutely be back the next time I'm in the city!

If I could give this place zero stars I would. I went here for a deep tissue and Gua sha massage. Literally the worst experience. The masseuse did the entire massage with the towel on my back with no oil. My bad was so bruised and irritated after. Then I went back to show them the bruising. The guy at the front desk said it my skin’s fault. I’ve gotten all types of massages before from Gua sha to lymphatic drainage and never has a masseuse done a massage with the towel on my body the entire time. Never has my skin bruised like this from a massage