Pure Relax Spa ico

Pure Relax Spa

Lower Level, 404 Broadway, New York, NY 10013, USA

4.0

went with friends and overall great experience- clean, friendly, calming and great vibes. I got the 30 min body message and it hit the spot 10/10!! deff recommend!

sayema rahman
  • Overview
  • (646) 429-8448
  • purerelaxspa.wixsite.com

Hours

Monday 10:00 AM - 9:30 PM
Tuesday 10:00 AM - 9:30 PM
Wednesday 10:00 AM - 9:30 PM
Thursday 10:00 AM - 9:30 PM
Friday 10:00 AM - 9:30 PM
Saturday 10:00 AM - 9:30 PM
Sunday 10:00 AM - 9:30 PM

Pure Relax Spa Introduce

Pure Relax Spa, located at Lower Level, 404 Broadway, New York, NY 10013, offers massage services and aims to provide a relaxing experience for its customers. You can contact them at (646) 429-8448 or +1 646-429-8448.

As a listing in the "Spa Near Me" category, Pure Relax Spa has received mixed reviews from customers. While some praise the clean and calming environment and the effectiveness of their massages, others have reported issues with service consistency.

Services and Features:

  • Body Massage: Offers various massage durations, including 30 and 45-minute sessions.
  • Clean and Calming Environment: Customers have noted the spa's clean and relaxing atmosphere.
  • Friendly Staff: Some customers have highlighted the friendliness of the staff and manager.

Customer Feedback:

Several customers have reported positive experiences, highlighting the spa's clean environment and the effectiveness of the massages. One customer described a 30-minute massage as "10/10."

However, one customer reported a negative experience involving a masseuse who did not focus on the requested areas (neck and shoulders) and attempted to extend the session without addressing the customer's concerns. The manager was able to provide some relief, but the customer still experienced lingering tightness. This customer also reported difficulty contacting the spa through their website.

Overall, Pure Relax Spa offers massage services in a clean and relaxing environment. However, potential customers should be aware of the reported inconsistencies in service and ensure clear communication with their masseuse regarding their specific needs. It's also worth noting the customers reported issues with contacting the spa via their website.

Pure Relax Spa Photos

Pure Relax Spa 5
Pure Relax Spa 5
Pure Relax Spa 5

Pure Relax Spa Location

Pure Relax Spa

Lower Level, 404 Broadway, New York, NY 10013, USA

Get directions

Reviews

went with friends and overall great experience- clean, friendly, calming and great vibes. I got the 30 min body message and it hit the spot 10/10!! deff recommend!

Jan 26, 2025 · sayema rahman

This place located on the same street as my dance studio and 1 min away from it. I went there last night bc I had terrible neck and shoulder stiffness from desk work. The manager was very nice. I originally chose 30 min massage. And my masseuse suggested that I do 45 min so that I can use extra time for my neck and shoulder. But the masseuse massaged other areas of my body. I kept asking, “neck and shoulder please” at least 5 times. She said, “ok ok later later” and she didn’t give a massage for neck and shoulder. Now she says it’s out of time and it’s already 45 min, and I should extend it to 60 min! And she pretended that she didn’t understand English while she was commenting with me in English. The manager came in and understood the situation and gave me a very nice 5 min massage for each side of my shoulder and neck. I appreciated that she accommodated me instead of arguing with me. But now I woke up this morning and neck and shoulder tightness is still there. If I had 45 min of massage for shoulders and neck then id have felt much better this morning. This doesn’t help my productivity for work. I went there and paid to feel better and take care of my shoulders and neck. I paid for 45 min massage plus tips. I feel that I deserve to get my money back or a free 30 min massage. I liked everything else. The place was clean and has a good vibe. It’s sad that I have rate only 3 stars because of one dishonest masseuse at this place. And thank you for your response but your website contact section is broken and I’m not able to find out your number or email address. I just called the location but I was told she doesn’t understand English and she’s just there to take an appointments. Can you please let the Broadway location know if I come in, they can give me your contact information. Thank you and appreciate your help. I am stopping by the location later today.

Mar 31, 2025 · Elle Sakamoto

I had an awful experience here. I came in expecting a relaxing massage, but instead, I left with painful abrasions and severe irritation on my back. The therapist was far too rough, despite me mentioning my discomfort multiple times. Instead of adjusting their technique, they continued with excessive pressure, which resulted in visible marks and lingering pain. To make matters worse, when I brought up my concerns afterward, the staff was dismissive and unhelpful. A massage should never leave someone feeling worse than when they arrived. I strongly advise against coming here if you value your well-being and a professional experience.

Feb 17, 2025 · Johnathan McLeod

I had a massage here yesterday. This spa is no frills ,but clean and efficient. The massage I received was exactly what I needed--the perfect amount of deep pressure, and she work so hard! They also used cupping and hot stones. Fantastic value for the money, amazing staff! I will absolutely be back the next time I'm in the city!

Oct 27, 2024 · Cate McLaughlin

If I could give this place zero stars I would. I went here for a deep tissue and Gua sha massage. Literally the worst experience. The masseuse did the entire massage with the towel on my back with no oil. My bad was so bruised and irritated after. Then I went back to show them the bruising. The guy at the front desk said it my skin’s fault. I’ve gotten all types of massages before from Gua sha to lymphatic drainage and never has a masseuse done a massage with the towel on my body the entire time. Never has my skin bruised like this from a massage

Feb 16, 2025 · Sash McCalla

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