Motherly Love

I have been supported by Motherly Love for 17 years. Initially for my first full term healthy singleton pregnancy, and then again for my full term healthy identical twin pregnancy, carrying 15 lbs of babies-relaxed! Since then, I have called upon Motherly Love to support my system through many other personal and professional transitions, and I am so grateful for Leigh’s extraordinary gifts of experience, intuition, and care.

**consumer beware** First and foremost communication is key/vital in virtually EVERY facet of life. Had there been adequate communication this situation would be VERY different however that is not how it went down. When we found out there was a provider that does house calls (which sadly we would't be able to partake in because of course space is of premium here in the city & we wouldn't be able to fit an entire massage table in our home let alone with room to work) however they have in office weekend hours and are only 11 blocks and an ave give or take from our home!! We were beyond ecstatic because this is our first pregnancy & having a very severe case of HG we figured that some regular massage/acupuncture could possibly be very beneficial! My amazing husband booked my appointment and we were all set for Sunday at 10:30am. We were really hoping this would help and were open to having weekly sessions if not more for the remainder of my pregnancy which is still roughly 20 more weeks. I got up and went to the appointment allowing extra time because hello who would want to be rushing to an appointment meant to relax.. Got to the building approx 20-25 mins ahead of time and first issue arose... the buzzer on the building did not have "motherly love" on the call box so I stood out in the cold for 10 mins (I had also called my husband in the interim to ask if the provider had said which buzzer and considered calling the practice but knew that I would just get a VM and who knows if anyone was monitoring calls over the weekend) and only got in because someone had exited the building. While I was dealing with getting in Leigh texted me at 10:20am and told me she was going to be 5 mins late no biggie because I figured I'd chill in the lobby or whatever and I mentioned to her that I couldn't get in because I wasn't sure what call to use on the box and she was like "there is a door man didn't he help?" and I was like NO he just sat there and didn't do anything while I was outside for 10 mins!! I get to the 8th floor and realize that she was using another businesses space on behalf of "motherly love" which I also understand because again space is very costly here in the city. But wish I would have been told that to begin with so I would't think I was losing my mind not being able to find the call floor to get INTO the building. (which in hindsight I wouldn't 'have been able to get in anyway because NOBODY was there) Also the office door was locked so I was forced to sit & wait in an empty building office hallway staircase. When Leigh finally showed up at around 10:45am (way longer than 5 mins) I had resolved myself that if she didn't apologize I would be on my way. Well alas she really didn't and blamed a "family emergency" which had I known even 30 mins BEFORE my scheduled appointment I would have been SOOOO understanding and been like look totally get it lets reschedule (because hello I don't want someone going through something to be sticking needles in me ) no biggie even 30 mins to some might be cutting it close but that would have been ample time for me to been understanding. I told her I didn't find it professional to have to be sitting in a dark hallway staircase and the other issues regarding lack of communication and she had zero remorse or tack in regards to her lack thereof. I wish I could say something about the actual procedures and I can't because I ended up leaving because it just wasn't a relaxing environment what-so-ever. Lack of communication saved $300 + gratuity in my pocket & probably much more had the services gone off without hitch. And left all the stress and pain in my body and having to resort to writing this review. So Leigh if you do actually read this communication could have gone a VERY long way. edit to add thats she keeps deleting the screenshot of texts. Once again not owning up to her actions. Be a grown up and admit that you messed up. My husband reached out to her and her response was appalling and juvenile at best