312 E 23rd St, New York, NY 10010, USA
The technicians here are fine, but the people at front desk are the most incompetent people who will try to scam you out of your hard earned money. In spite of having a membership credit I got charged for getting a facial at this place yesterday, they said I had used up all of my previous credits, which is blatantly false.. I had asked for a reschedule of a previous session which their front desk staff marked as canceled instead of rescheduled.. Before this incident, another front desk personnel canceled my massage appointment without my knowledge, and I learned about it only when I showed up to the appointment… If you don’t want to waste your hard earned money, stay away from this location.
Massage Envy, located at 312 E 23rd St, New York, NY 10010, provides a variety of skin care and massage services. As a part of the "Spa Near Me" category, this establishment aims to offer accessible wellness and relaxation options within the local community. To contact them, you can call (212) 995-1999 or +1 212-995-1999.
Customer experiences vary, with some expressing dissatisfaction regarding the front desk staff. Issues mentioned include alleged overcharging, incorrect appointment cancellations, and mismanaged membership credits. These reviews suggest potential inconsistencies in administrative procedures.
However, other customers have reported positive experiences with the technicians and massage therapists. Specifically, Yvonne, a massage therapist, is praised for her thoroughness, attentiveness, and skill in addressing specific problem areas. Clients have highlighted her ability to apply deep, even pressure and deliver effective massages, resulting in feelings of well-being.
In summary, while the quality of hands-on services appears to be commendable, potential customers should be aware of the reported inconsistencies with front desk operations. It is recommended to carefully review billing and appointment confirmations.
312 E 23rd St, New York, NY 10010, USA
Get directionsThe technicians here are fine, but the people at front desk are the most incompetent people who will try to scam you out of your hard earned money. In spite of having a membership credit I got charged for getting a facial at this place yesterday, they said I had used up all of my previous credits, which is blatantly false.. I had asked for a reschedule of a previous session which their front desk staff marked as canceled instead of rescheduled.. Before this incident, another front desk personnel canceled my massage appointment without my knowledge, and I learned about it only when I showed up to the appointment… If you don’t want to waste your hard earned money, stay away from this location.
Mar 27, 2025 · Monica RobertsI arrived shortly before my 9 am appointment and was immediately checked in and escorted to the back. Yvonne greeted me a few minutes later and asked a few questions to determine what I was looking for in my session. Yvonne was thorough and attentive, making sure to address the problem areas I mentioned and applying deep, even pressure to get out the stubborn knots. She's clearly very skilled and I walked away feeling wonderful - highly recommend for anyone looking for a deep massage!
Mar 06, 2025 · Sasha KhalifehExcellent service and experience at the Massage Envy Gramercy location. Peter A., by far, is one of the best masseurs in New York – especially if you’re navigating fitness or sports recovery or injury. I would highly recommended him.
Mar 21, 2025 · Brandon ThomasJeffrey is an amazing therapist! Truly gifted in his craft. Always feel like a new person after our session.
Mar 27, 2025 · Jodi ElkinsShoutout to Michelle! I definitely have been having some serious back/shoulder/neck issues lately and I asked if she can concentrate on my back which she did and did very well! I was fully relaxed and enjoyed my massage. When she reached my neck area, I definitely had so much relief!!! I booked my next appt already with her again! Thank you Michelle!!
Feb 03, 2025 · Allyson Guevara
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