Juvly Aesthetics

This place was amazing for my first ever dermaplanning facial. Making an appointment was so easy on their website. It sucks they dont do facials for two patrons at the same time. However my friend and I both used Michaela and loved our experience . She pays attention to the forms you fill out and is sensitive to your needs. I had bad eczema flareups on my neck and she was so gentle with the “razor “. The facial was painless and relaxing ☺️ they dim the lights, give you a warm blanket and robe. They take photos of your skin and asses ways to improve dullness dryness and irritation. I also loved the tinted moisturizer she added after to even skin tone. My skin felt smooth, no more peach fuzz! She had good aftercare instructions and answered my questions about the hair that grows back. 3 weeks later not much has grown back and my makeup applications look a lot better and smooth. They sell good products , i bought their limited edition coffee scrub- love the smell and it is a gentle exfoliant. I will come back here every month to continue this new regimen! Only thing that holds me back from 5 stars is the weird virtual receptionists online - you are greeted through a computer camera in front of the elevator lol. It scared me!

What an incredible experience!! Dr. Harper is beyond brilliant and talented. He has such a different approach to injecting and that’s what makes him as great as he is. He’s very patient and kind with his bedside manner. You’ll never look fake or over injected with him! I can’t recommend him enough. Also his aesthetician Michaela is very sweet and helpful!

I’ve been coming to Juvly Aesthetics in NYC for facials and treatments, but after seeing how they treated a friend that referred me here, I can no longer recommend or go to them. My friend had filler done here, and it was lumpy and uneven, yet instead of fixing their mistake, they charged her $400 to correct it. It’s clear they care more about money than making things right. On top of that, the last facial I got here was nearly $200 and made little to no difference. overcharged to correct an issue caused by Juvly’s injector is unacceptable practice. It’s clear this place prioritizes profit over patient satisfaction. After years of loyalty, some might expect better treatment but juvly provides none. After seeing how they handle both treatments and customer concerns, I won’t be returning. If you’re looking for a place that values client satisfaction, this isn’t it unless you want lumpy fillers and dull skin.

I had the absolute best experience with Xaveria for my lip injections! From the moment I walked in, I was impressed by how spotless and professional the space was. Xaveria is truly a master at what she does—her technique is incredibly precise, thorough, and meticulous. The entire process was completely pain-free, and she took the time to ensure everything was perfect. Shes truly skilled in her craft. My results look amazing, and I couldn’t be happier! I’ll definitely be returning for future treatments and bringing my friends along. See before /after pic attached. Highly recommend!

I was a consistent Juvly client for 6 YEARS, spending thousands at their NYC office. I also had a paid membership and referred various clients. Before I begin, I have had some great filler experiences here, but I also had a couple botched experiences that really affected me in how I was treated by Juvly in the end. This review is specifically for that. Here’s my story: Over the years, I had fillers and treatments at Juvly, spending thousands. In April 2021, I had botched lip filler done by a new provider, and it took years for my lips to recover. At the time, Juvly dissolved their mistake for free over multiple sessions. It was traumatic, and I haven’t touched lip filler since. Still, I trusted them as they did take care of their mistake then. In November 2021, I got under-eye filler by Dr. Harper. After a couple of months, the filler started bunching at the inner corner of my eyes. I repeatedly asked about dissolving it for years, but I was told it was my "anatomy" and not filler. Deep down, I knew it wasn’t my anatomy, but since I was so devoted to them, I trusted them and just dealt with this for over 3 years. After moving from nyc, the lumps bothered me so much that I got a second opinion from a cosmetic dermatologist and two other med spas. All of them told me it was filler. I had spent hundreds at other places to get the filler Juvly did on me dissolved, because Juvly told me the lumps were just part of my body. They did not take accountability. The lumps got better after 3 rounds of dissolving at other med spas. But a small bump still remained (which is natural since filler takes multiple rounds to dissolve). I thought after all this, I could visit Juvly to dissolve the remaining filler for free, explaining it was their mistake. Now onto my overfilled cheeks: I was still spending thousands at Juvly even after my botched lips & under eyes. I was trusting. Last year, I got a mini J Lyft after receiving a full J Lyft the year before. That’s 8 syringes total on an already filled face from previous years. Some of the filler looked great, but overall my cheeks did look bigger due to the amount of filler was being placed. After my last mini J Lyft, I told myself to wait 1-2 months for swelling to settle, but it never did. Shortly after, I moved and couldn’t visit Juvly unless I came back to visit nyc. When I visited NYC, I booked an appointment with Juvly, not for new treatments, but to dissolve my overfilled cheeks and lumpy under-eye filler. Both procedures together cost over $2500. I didn’t ask for a refund, but thought they might cover the dissolving for free since it was their mistake... I called to confirm and was told it would be up to the provider to decide if dissolving would be complimentary since policies changed in 2025. I had been asking about dissolving my filler lumps prior to 2025, and was always dismissed. So I thought an exception would be made, especially due to my loyalty. Juvly didn't cover it. I paid $360 to get their mistakes dissolved. I had traveled far and was already marked up for dissolving, so I decided to go ahead. After paying, I emailed Juvly’s management, hoping they would either refund me or compromise. But they didn’t budge. I even asked if they could cover part of the cost, but got nothing. I cried on the phone, not because of the $360, but because I had given them 6 years, so much money, and many chances. I had never cried over customer service before. All I was told by management was that my "feedback" would be shared with the clinical team.I canceled my membership right there. They lost a loyal client over $360 on their mistake. I was shocked by how little they cared. Throughout the years, I trusted them, even after 3 botched experiences. I just expected better in the end. Again, I've had some good filler experiences here too. But how they handled my botched experiences and lack of accountability (even if "policies" did change in 2025) shouldn't reflect if the mistake was done by them.