JS Beauty Spa

I bought the facial package here so I’ve been here three times now. I truly wish I wasn’t locked in this package. The facility is nice and the facials themselves feel great, but the bedside manner ruins the entire experience. A beauty spa is for pampering and relaxing, but they spend most of the time trying to sell you extra services which takes away from the entire relaxation. She asked me to renew my package multiple times (I have 2 left!!), and then also kept asking me to upgrade services after I repeatedly said no. Even after I repeatedly said no, she tried to negotiate and persuade me to by telling me my sister next-door was interested. These tactics happen every visit! Then… after I left, they called me telling me that my Venmo for the tip did not go through. Regardless of me telling them that I am staring at the proof of transaction and even sending a clear screenshot of the transaction, they cornered me and acted like I was lying to them. I went back in person since I was close by and showed them my phone and the transaction of the tip and they asked me to send it again (!!?) like it was my fault that there was maybe a technical glitch or delay. On top of this they did not apologize and just continuously made me feel like a liar. Overall horrible experience— really wish I didn’t have two facials left in the package otherwise I would definitely not return.

Won’t give anything less than a 3 star because they did help my skin heal and be better when it was full of acne at once, but everytime I would go they would always ask if I wanted to upgrade to a package. It got to a point they would ask me this about 2-3 times every time I went and I always said no

Horrible experience. I bought it off Groupon and now I know why. I was going to be late to my appointment so I decided to be nice and call them they were rude to me and told me they had no days to reschedule: I asked to speak to a manager she then gave me a person who doesn’t speak English . Horrible customer service and this is why they are on Groupon on. Do not go they are rude Going to add to my Review since I couldn’t respond to what they posted . The fact they came on google reviews to make up lies instead of being professional and talking to the customer. Again do not let this place fool you , the reason they have a Groupon deal Is because no one wants to go there . They were rude unprofessional and simply a bad place to visit: as you can see by the response what kind of place you will be visiting . They will not accommodate you or make you feel Welcomed. I ended speaking to a manager at Groupon and they told me they had many many complaints from this place: usually Groupon doesn’t refund after 3 days but since they were aware of this place they refunded me. So save your Groupon money and go to a real spa who are professional and not rude.

Let me just say how hard I struggled with bumps on my face . But this place , is chef’s kiss after a week from their facial those bumps cleared . Thank you so much, I will be returning. I highly recommend, great service for a great price !!!

Excellent service in a clean and brand new facility. It’s beautiful! The facials are very relaxing. It’s my monthly self care therapy for my friends and I.