388 Broadway # 1, New York, NY 10013, USA
I booked the balancing massage through ClassPass and Annie was phenomenal. Very gentle, yet firm — she found all the knots in my shoulders and massaged them out. The spa is cute and conveniently near Soho / Chinatown. It has a sauna and using that after the massage felt incredible. I’ll definitely be back.
Eden Med Spa, located at 388 Broadway # 1, New York, NY 10013, offers a variety of spa services, including massages and waxing. You can contact them at (212) 226-0515 or +1 212-226-0515.
Customer reviews present a mixed view of Eden Med Spa. Some clients have had positive experiences, particularly with massages. For example, Annie, a massage therapist, is praised for her skilled and effective treatments. The spa is also noted for its convenient location near Soho and Chinatown, and for having a sauna that enhances the relaxation experience.
However, there are significant concerns raised about the spa's hygiene practices and staff professionalism. One client reported a serious hygiene issue during a waxing service, where a "licensed esthetician" reused a wood stick after it had been in contact with the client's genitalia. This led to concerns about potential health risks. The client also expressed dissatisfaction with the staff's response, which they found dismissive and unprofessional.
Additionally, there are concerns about the consistency of service quality, with one client suggesting that the level of care received may depend on the amount of money spent. The same client also raised concerns about the esthetician's lack of experience in waxing, which they attributed to poor management.
While some clients have had positive experiences with the massage services and the spa's amenities, potential customers should be aware of the reported hygiene and professionalism issues. It is recommended to exercise caution and consider these factors when deciding whether to use Eden Med Spa's services.
388 Broadway # 1, New York, NY 10013, USA
Get directionsI booked the balancing massage through ClassPass and Annie was phenomenal. Very gentle, yet firm — she found all the knots in my shoulders and massaged them out. The spa is cute and conveniently near Soho / Chinatown. It has a sauna and using that after the massage felt incredible. I’ll definitely be back.
Aug 06, 2024 · Alyssa JacksonI just had to tell a “licensed esthetician” (Lisa) not to dip the wood stick back into the wax after placing it on my genitalia….if you care about your health don’t come here. Not only did the rest of the staff shrug it off, they assured me “no one does that here” which is a lie, I had just experienced it. They all just looked at me like I was annoying them and went back to ignoring me while I’m genuinely disgusted and nearly fully naked. CHEAP CHEAP CHEAP 🗣️ Honestly I came here once before on my bday and thought it was lovely but that is likely because I spent hundreds of dollars. They don’t give a damn if you aren’t dropping $$$ I can assure you the treatment is a sliding scale. Lisa also informed me that she “didn’t know” because she “doesn't wax often” which makes sending her in without supervision a POOR MANAGEMENT CALL.
Mar 22, 2025 · JordanOne of the most relaxing experiences. Brought my wife as a Valentine’s Day-related treatment and enjoyed every moment of it. We opted for the couples 60 minute massage and spa package. It reminded us so much of our spa experiences overseas(Philippines, Japan, to name a few). Not something we see a lot of here in the States. Highly recommend!
Feb 15, 2025 · Michael GarciaI came here for a couple massage spa date- they got us champagne and chocolates from the beginning which was a very nice gesture. My masseuse was very thorough and I loved the entire 72 minutes of it. Definitely recommend.
Dec 27, 2023 · LeLeI've been coming to Eden for 4 years for facials and massages. I always feel relaxed and well taken care of. I recently had a signature massage with Judy. She was amazing! Judy really took her time to target problem areas on my back. It was the best massage I've ever gotten. Can't wait until my next massage!
Oct 06, 2024 · Yvonne Feser
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