DR. BARBARA STURM

This location is wonderful, the team here is lovely! I’ve had facials with Brittany M and can’t recommend her highly enough! I used to see her when she worked in CT and have followed her to Sturm. She is incredibly knowledgeable about skin types and the products, down to individual ingredients and their impact on your skin. It always puts me at ease to know she’s definitely looking after my skin. While the facial selections at Sturm are quite regimented, Brittany makes you feel like you’re getting a super customized treatment.

It is an excellent institute with fantastic products, and the aestheticians are lovely. The team is knowledgeable and dedicated to the client—shoutout to Gabriela and her golden fingers. She transformed my skin and made sure I was comfortable throughout the experience. It's the best facial ever.

Could not recommend this spa more. Absolutely every single person at the SOHO spa is incredible. I have been going Lyuba for years, and I will forever be loyal to her. The level of service that the team provides is exceptional!

I never post reviews but I’ve had such an insane experience with Barbara Sturm that I need to warn others. It started with receiving a gift card for my birthday. However, when I went to use the gift card I was rudely told that “it only works in Texas.” The friend who bought me the gift card had to call Barbara Sturm because they had told her it should and would work in NY (we both live in NY, it was purchased in NY). Finally, I’m told that it will work at their new Madison location which would open in a few months. Fine. I finally make my way to the Madison location once it opens and get a facial and a serum (about 600 dollars and the gift card was for 175). The facial was not for me - I broke out immediately. I decided it wasn’t worth keeping the serum as my skin hadn’t reacted well to Sturm products. I had not opened the serum in any way - perfect condition, sealed, In the original bag and everything. I go to the Soho location to return in and am met with more hostile attitude. One lady was very kind and actually tried to help me (which had not been my case previously). I ended up staying at the store for about an hour while she tried to figure out how I could return the product. I even purchased a mini serum so I was only looking for the difference between that serum and the return. Now, I’m told they can only put the rest of the money on a gift card and I can only get that gift card at the Madison location. Now, I don’t even have the original serum (as it was “returned” yesterday) and this has been not only a horrible waste of my time but I’m no closer to a real answer about what “can” be done. Again, the lady helping me at the soho location is very nice and actually cared- I’m not trying to get anyone in trouble but I think my frustration can be understood. Just want to warn others before you try to purchase anything at the NY stores!

Incredible client service. Go above and beyond to make your visit special.