Downtown City Spa

This place should be shut down!! I don't understand why they are still open!! I wish I could leave a star that is less than 1. I have never dealt with this level of unprofessionalism in a long time. I purchased a Groupon voucher for this service at the merchant. I went on their website and made an appointment, which was confirmed with an email. Today was the appointment which was carded for 11am. I left Brooklyn and took the train all the way down to Manhattan only to be told by these people that I do not have an appointment. Even after I sent the screenshot of my email, this lady said I do not have an appointment. When I left the building, they sent an email canceling the first appointment. I spoke to the lady (she sounded african), who told me that she didn't send an email, the computer did. This is unprofessionalism at its best!! I left Manhattan without a facial and a Groupon voucher that I would never use because I REFUSE to go back to that place! Do not waste your time.. STAY AWAY FROM THIS PLACE!

Tatiana was very professional! She helped me lose over 20 pounds with her treatments and helpful advice!!

I came to the spa for colon hydrotherapy and my experience has been pleasant, Tatiana is very professional and respectful. My appointments have been on time. In addition, I used lipotropic shot and her hand is so soft, I don’t feel any pain at all.

I was there and the lady at the reception was very rude, she told me that my skin was yellow and that she could only work on white skin, I don't know why they don't specify that before, so one wouldn't waste time going there and it would be avoided It was a bad time to talk to such a rude person. I also think I was lucky, according to the comments, it was better not to have any procedures done in this place.

This business doesn’t deserve even 1 star. I tried making an appointment for last week, Friday. However, the technician stated that she wouldn’t be available & couldn’t vouch for any other technician. So with that said, l confirmed with her for today Wednesday 08/09 @11:00am. And because l value other people’s time as well as mine, l arrived early. The location was easy to get to. I had coffee. I arrived @ 10:40a. The sign on the door requested one wears a mask. I put on my mask. I knocked, no answer. It’s still early. Perhaps she’s with a client. I call to let her know l was @ the door. No answer. I waited. The office number says 204. Online reads 203. A young lady you came out of 203 was in the Ladies room. I asked if she was the technician, no I am not. She explained that this happens every week. The morning appointments always have a problem. She stood with me waiting while l called the main number. The woman said she was sorry but she was in Connecticut & for me to keep calling, maybe she’s on the train. Meanwhile, no phone call nor message. Absolutely nothing. I left after 11:00a. I left a message with the security guard just in case she asked if any clients had arrived. I called her this afternoon adding insult to injury she claimed she was there. Please people don’t waste your time nor money. Especially your time. This person said l could expect the best service if l chose her. She doesn’t know what the word professional means. The universe saved me from having this person’s hands touch my face. DON’T USE THEM! You all know the saying cheap comes out expensive. I can’t get back my Wednesday morning.