Daphne European Skincare & Sugaring Studio

Got a facial here in the fall (was just looking to book one and realized I forgot to leave a review). This was my first time at Daphne- my friend made the appointment for me- she was told the owner would be at the getting that day and would help recommend the facial I should get. I booked in for the longest most expensive one just to make sure I saved enough time for my booking to get the best experience. The day got away from me a little bit so I basically ran there to make sure I was on time which I was. I checked in, the woman at the front desk just said "oh you booked my favorite facial" and told me to sit in the waiting area (3'x3' nook next to bathroom) I waited there for half an hour. Finally the facialist came out and said sorry my last client ran late with an eye roll. And that she was ready to see me now even though it meant she was going to have to work through her lunch break. Why the lady at the front desk couldn't call me when the previous client rolled in half an hour behind schedule is beyond me, I would have happily used that time doing anything other that sitting in a toilet foyer. Great way to start a $600 experience. We get thru the facial. No consultation, no apologies for the lateness, she's rushing. I needed skin care products so I but another $700 worth of stuff at the register. Neither of these women apologize to me for being so late. Neither of them offer to throw me a little I'm sorry discount or anything to account for this unprofessionalism and lack of consideration for their clients time. Oh then the facialist- who had just moved there from a Botox salon (how this relates to organic skincare is another leap in my book) tosses a card at me saying I should come back in a month. This level of manners is gonna get you a review 4 months late not a repeat client. For $1300 go anywhere else fam. It ain't worth it. (BTW the expensive products were as meh as the treatment. I get more compliments on my skin when I use stuff that's a fraction of the price).

I love Daphne. All kind women here. Incredible facialists. The space is a quiet and cozy sanctuary. I’ve received my fair share of facials, but after discovering Daphne there’s no place else I’ll go. I hope they stay open my entire life! The owner is so sweet thank you Gia!

this was my second time at daphnes and i wont be going back. not a relaxing spa experience, the facialist didn't explain anything that was going on, gave me so much attitude, rude, didn't even ask if i had any allergies! super red flag. id rather go somewhere where you feel welcomed and not awkward and scared to say something to your facialist if you're going to be spending that much on a facial. the person checking in was also rude and not welcoming. WILL NOT BE RETURNING. THERE'S SO MANY SPAS IN NYC YOU'D THINK THEY WOULD WANT LOYAL CUSTOMERS TO RETURN. also feels like they're always trying to upsell. also feel like they didn't give me a treatment i asked for because they ran out of something, felt like a lie? really really rude and bad service.

What the actual hell. I’ve come 4 times during business hours to purchase products and waited outside for 20 min, then checked back between errands. This place is a joke. This back in 5 min sign has been up for over an hour. Get it together!

This review is based on their communication. I called once and spoke to the owner (i think) who was very nice and recommended calling back when I was ready. Since then i have called them 2-3 times, left voicemails, even submitted the form with no response. I guess they don't want new business (or maybe my business?).